CISC-Americas, a service provider working exclusively for Copenhagen Infrastructure Partners, is currently looking for an IT supporter for our New York office.

You will become part of a highly experienced team and contribute to the continued high performance and world class end-user experience in CISC/CIP, with the objective of delivering professional and value adding end-user support to our employees based in the United States.

We are looking for a passionate, professional IT supporter, with high drive, can-do attitude, and excellent IT understanding. We operate within a highly sensitive and fast pacing environment, where we have focus on all our services and we are expected to react proactively and effectively with high quality on all requests addressed IT Service Desk and Support.

We will seek to constantly challenge and inspire you, while focusing on your learning and personal development.

Key work areas include:

• Act as the first level IT supporter for employees regarding incident management for hardware and software.
• Work according to defined processes and align activity with business priorities.
• Interact with CIP’s global IT department and external vendors.
• Track, prioritize and document all incidents reported to IT Service Desk and Support, using the relevant tools following the incident management procedure to avoid future incidents.
• Communicate progress to the affected end users.
• Diagnose software and hardware problems to find the right solution and thereby help the end user.
• Proactively instruct end users in the delivered functionality.
• Actively participate in knowledge sharing among colleagues to create and implement best practice.
• Proactively take part in process optimizations
• Take responsibility for own learning and keep updated within area of responsibility to secure continuous competence building and personal growth.
• Be a valued member of the global IT department that services both CISC and CIP

The position is full-time and based in New York: 412 W 15^th Street, 15^th Floor, New York, NY 10011.

The workload will vary, and flexibility is therefore expected from both sides. You will be given the opportunity to influence your daily routine and schedule.

Ideal candidates have 4+ years of experience as an IT-supporter and have relevant experience with IT technologies such as Microsoft, Office 365 environment and iOS. Experience with ITSM tools (we are using Jira) is preferred.

We look for the following in a candidate:

• Top performer, service minded, positive and engaging personality with a can-do attitude
• Good team player with excellent written and spoken English skills
• Work independently at high professional level and together with your team
• High ability to prioritize assignments
• Thrives with responsibility and displays high attention to detail
• Are open-minded as a person and appreciate interaction with people and enjoy working with high end-user focus.
• A positive attitude and a strong desire to work in a growing organization with a lot of responsibility and ability to shape your own working day.